We have multiple policies in place to secure the time and safety of each client who walks through our doors.
It's important to understand that when forgetting or canceling appointments without giving enough notice, we lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, scheduled appointments are subject to the following terms:
- You may cancel or modify your appointment without charge anytime 24 hours before your appointment start time. Contacting us on the same day or the day before your appointment (less than 24 hours) is considered a “Late Cancellation” and will result in being charged the full amount of the booked service.
- No call/No show will be charged the full amount of the booked service. If the card on file is declined, the missed appointment must be paid before you can schedule another appointment.
- Appointments booked within the 24 hours are still subject to the cancellation policy.
- To ensure a full experience, please arrive at least 10 minutes before your scheduled appointment time.
- Late arrivals of more than 15 minutes will be charged the full price of the scheduled service(s) even if there is not enough time to render them. After 15 minutes with no proper notification, will result in a no-call/no-show.
- A client with three cancellations in a row, risks being terminated from Skin & Massage Spa By Bella.
- Always call or text us to cancel or reschedule an appointment at (801) 837-8304.
- Do not email or message us on a 3rd party site like Instagram, Facebook, etc. to cancel or reschedule a confirmed appointment.